BPM Learning and Development

We at Silverfir believe that Advisory and Consulting work we do only yields intended results when our customer’s organization understands the core Business Process Management concepts, appreciates them and imbibes them as a part of their day-to- day working.

Hence, we recommend our customers to have their core Process organization and Process Managers come up to speed on BPM concepts and fundamentals to deliver newer skills and thereby enhanced results in their respective work areas.

Our training program is designed with the above intention in mind.


Our Training Offerings :

Business Process Management (Foundation)

OBJECTIVES

  • Understand the origins of Process Management
  • Understand the key elements of a process and how to model a process
  • Appreciate the Business Process Management philosophy and its application in organizations
  • Gain an understanding of the key focus areas of BPM – Process Strategy, Process Design, Process Implementation, Process Performance Management, Process Governance and Process Improvement
  • Gain an understanding of the different types of organizational structures – Functional, Process centric and Matrix organizations
  • Understand the concept of Process Maturity and techniques to improve the maturity of your processes
  • Understand the approach to get started on the BPM journey for improved performance

Target Audience (Who are you)

You are responsible for designing, implementing and improving processes for your work area in the organization you work with

You are interested in learning how best to leverage the BPM methodology and tools to build robust and ‘ready for the future’ business processes

OR

You are supporting an organization to implement BPM practices and tools (or design, deploy and improve processes) in the capacity of a consultant

Typical Roles: Functional Leaders, Process Leaders, Process Consultants, Business Analysts (IT or non-IT), Subject Matter Experts

Key Takeaways:

A comprehensive overview of the Business Process Management methodology that will aid you to understand its applicability to organizational working. Also guides you on what it would take to setup and improve your organizational processes.




Business Process Management (Practitioner)

OBJECTIVES

  • Understand the focus areas of BPM – Process Strategy, Process Design, Process Implementation, Process Governance, Process Performance Management and Continuous Improvement
  • Work through case studies to appreciate each focus area in an immersive team activity setup
  • Appreciate how each focus area can help achieve improved performance and also support achievement of business outcomes
  • Understand the role of a BPM CoE and how to build and sustain a CoE construct to support organizational objectives
  • Discuss and understand the roadmap to getting started on the BPM journey and how to realize quick wins

Target Audience (Who are you)

You are responsible for designing, implementing and improving processes for your work area in the organization you work with

You are interested in learning how best to leverage the BPM methodology and tools for increased process performance and achievement of business outcomes

OR

You are supporting an organization to implement BPM practices and in the capacity of a consultant

Typical Roles: Functional Leaders, Process Leaders, Process Consultants, Business Analysts, Subject Matter Experts

Key Takeaways:

The first of its kind immersive workshop module covering all key focus areas of BPM in a five day loaded module.

Case studies and focus group discussions to get hands on experience of applying the BPM focus areas in organizational processes to realize value.




Training 3: : Process Discovery and Design Methodology

OBJECTIVES

  • Understand the key elements of a process
  • Understand the key reasons why processes fail to deliver the intended outcome
  • Learn how to bring process elements together to build a fit-to- purpose yet agile process
  • Understand the basic process modeling notations you can use to design your process
  • Appreciate how a process cuts across various functions/ organizations to deliver value
  • Understand the key requirements and the steps to discover and design processes

Target Audience (Who are you)

You are responsible to design processes for your work area (internal to a function or cross- functional)

OR

You are supporting an organization to design their processes in the capacity of a consultant

Typical Roles: Functional Leaders, Process Leaders, Process Consultants, Business Analysts (IT or non-IT)

Duration: 7 hours

Key Takeaways:

A comprehensive module covering Process Elements and guiding organizations on how to bring these together to build a process that delivers value




Training 4: Process Performance Management Methodology

OBJECTIVES

  • Understand what is Process Performance
  • Understand varying levels at which Process Performance is measured in an organization
  • Understand the linkages between Corporate Performance and Process Performance
  • Learn to design a Performance Hierarchy comprising input KPI’s, process KPI’s and output KPI’s
  • Understand how to implement a Process Performance Management system in your organization

Target Audience (Who are you)

You are responsible to ensure your function and/or processes have defined KPI’s and targets

You are responsible to ensure Process Performance is continuously monitored and improved upon

OR

You are supporting an organization to design their process performance management system in the capacity of a consultant

Typical Roles: Functional Leaders, Process Leaders, Process Consultants, Business Analysts (IT or non-IT), Data & Analytics Consultants

Duration: 7 hours

Key Takeaways:

A module that packages all aspects of the Process Performance Management system and also guides on the implementation journey together in one capsule




Training 5: Achieving Excellence with a BPM Centre of Excellence

OBJECTIVES

  • Understand the need for a BPM Center of Excellence in the organization
  • Understand the different models of BPM CoE placement in an organization
  • Understand how the BPM CoE can help the organization achieve the organizational goals and objectives
  • Gain an appreciation of what it takes to build and sustain a BPM CoE in an organization [Elements Covered – the CoE Operating Model, Service Offerings, Team Structure, CoE processes]
  • Work on an immersive case study that would involve building a BPM CoE, launching it and managing the ongoing operations

Target Audience (Who are you)

You are a senior leader wanting to setup a Business Process Management Center of Excellence in your organization that will steward Process Management Implementation in your organization

OR

You are supporting an organization to setup a BPM CoE in the capacity of a consultant

Typical Roles: Senior Management, Functional Leaders, Process Leaders, Process SME’s, Process Consultants

Duration: 7 hours

Key Takeaways:

Tried and tested insights on how to setup and run your BPM Centers of Excellence for increased operational excellence shared in a 1 day module




Training 6 : Business Process Management for Startups and SME’s

OBJECTIVES

Target Audience (Who are you)

Key Takeaways:




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